7-Day Replacement Guarantee
Received a damaged or malfunctioning item? We replace it free of cost!
1 Eligibility for Returns & Exchanges
You can request a replacement or refund within 7 days of delivery if:
- The product received is physically damaged, defective, or dead on arrival (DOA).
- The parcel contents differ from what you ordered (incorrect color, model, or variant).
- The product is in its original packaging with all included accessories, manuals, and warranty cards intact.
2 How to Initiate a Return (3 Easy Steps)
Step 1: Contact Us
Send your Order ID and photo/video proof on WhatsApp at +92 300 1234567.
Step 2: Pickup / Return
Our courier partners will arrange a return pickup or provide our warehouse return address.
Step 3: Refund / Dispatch
Upon inspection, your brand new replacement is dispatched or refund is credited in 24-48 hours.
3 Refund Payment Methods & Timelines
Approved refunds are transferred back to your preferred Pakistani account within 24 to 48 hours:
JazzCash & EasyPaisa: Instant mobile wallet transfer (Within 24 Hours).
Bank Transfer (IBFT): Direct to all Pakistani commercial banks (1-2 Business Days).
Shopeverse Store Credit: Instant store wallet voucher + 5% bonus credit for next purchase.
4 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable once opened:
- Cosmetics, makeup, and personal skincare products with broken tamper seals.
- In-ear audio products (earbuds) if worn or opened without technical defects.
- Items damaged due to customer misuse, water immersion, or electrical surge.
5 Questions & Support Helpline
Email: returns@shopeverse.com
Helpline: +92 (300) 123-4567